Chapter 47

To report Code Compliance violations, dial 3-1-1 when dialing from inside the city limits, and (214) 670-5111 when calling from outside the city limits.

Zero Tolerance Policy for Intoxicating Substances

DFW Services Group, LLC is committed to providing a safe and professional transportation service for all our clients, employees, and the public. In compliance with the City of Dallas Transportation-for-Hire Ordinance SEC. 47A-2.1.6, we have implemented a Zero Tolerance Intoxicating Policy regarding the use of drugs or alcohol while operating a vehicle or performing job-related duties.

Policy Overview

  1. Prohibition of Alcohol and Drug Use:
    • Any use of alcohol, illegal drugs, or misuse of prescription or over-the-counter medications that impair the ability to operate a vehicle or perform job duties is strictly prohibited.
    • Drivers and employees must not be under the influence of any intoxicating substances while on duty, operating company vehicles, or interacting with clients.
  2. Pre-Duty Responsibility:
    • Drivers are required to ensure they are free from any substances that may impair their judgment, reflexes, or overall ability to safely perform their duties.
    • Any use of substances (including alcohol) must comply with legal limits and must not affect the driver’s ability to safely operate a motor vehicle.
  3. Reporting Violations:
    • Any passenger, client, or member of the public who suspects a driver of being under the influence may report the incident to DFW Services Group, LLC. Reports can be made by contacting 903-213-5526 or emailing reservations@dfwservices.com.
    • Reports will be handled confidentially and investigated promptly.
  4. Investigative Procedures:
    • Upon receiving a report, DFW Services Group, LLC will immediately suspend the driver pending the results of an investigation.
    • Drivers may be required to submit to alcohol or drug testing to confirm compliance with this policy. Refusal to comply with testing requirements will result in immediate termination.
  5. Consequences of Violation:
    • Any confirmed violation of this policy will result in disciplinary action, up to and including termination of employment.
    • Violations may also be reported to the City of Dallas as required by law.
  6. Annual Review and Training:
    • All drivers will receive annual training on this policy, including the health and safety risks associated with drug and alcohol use.
    • The Zero Tolerance Intoxicating Policy will be reviewed annually to ensure ongoing compliance with all applicable laws and regulations.

Client Rights

Passengers and clients have the right to:

  • A safe and professional transportation experience.
  • Report any concerns regarding intoxicated drivers or unsafe behavior without fear of retaliation.
  • Receive prompt and thorough responses to any complaints submitted.